Privacy Policy

At isobet, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect data about our users who access and use the isobet platform at https://isobet.cam (the "Platform" or "Services"). This policy applies to all Indonesian residents and players who create accounts, place bets, or otherwise interact with our sports betting and online casino services. By using isobet, you consent to the data practices described in this Privacy Policy. If you do not agree with our privacy practices, you should not use our Services.

1. Information We Collect

1.1 Personal Information You Provide

When you register an account on isobet, we collect the following personal information directly from you:

• Identity Information: Full legal name, date of birth, nationality, and government-issued identification number (Indonesian National ID / KTP number or passport number) as part of our Know Your Customer (KYC) verification process.
• Contact Information: Email address, mobile phone number, and residential address (street address, city, postal code, province).
• Account Credentials: Username, password, and security questions/answers used to access your isobet account.
• Financial Information: Bank account details (bank name, account number, account holder name) used for deposits and withdrawals. We support BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, and BSI (Bank Syariah Indonesia).
• KYC Documentation: Digital copies of your Indonesian National ID (KTP), passport, utility bills, bank statements, and selfie photographs submitted for identity verification purposes.
• Communication Records: Correspondence with our customer support team via live chat, email, WhatsApp, or phone, including timestamps, message content, and resolution notes.

1.2 Information We Collect Automatically

When you access and use the isobet platform, we automatically collect technical and usage data through cookies, web beacons, and similar tracking technologies:

• Device Information: IP address, device type (mobile, tablet, desktop), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, and device identifiers.
• Location Data: Approximate geographic location derived from your IP address to ensure compliance with Indonesian gaming regulations and to prevent access from prohibited jurisdictions.
• Usage Data: Pages viewed, games played, bets placed, deposit and withdrawal history, session duration, navigation paths, click patterns, and interaction with promotional offers.
• Transaction Data: Betting history including bet amounts, odds, outcomes, winnings, losses, and timestamps for all wagers placed on sports events, casino games, slots, and other gaming products.
• Cookies and Tracking: Session cookies, preference cookies, analytics cookies, and advertising cookies that track your behavior across the isobet platform to personalize your experience and improve our Services.

2. How We Use Your Information

isobet collects and processes your personal data for the following legitimate business purposes:

2.1 Account Management and Service Delivery

• Creating and maintaining your isobet account
• Verifying your identity, age (21+ requirement), and Indonesian residency through KYC procedures
• Processing deposits, withdrawals, and payment transactions via BCA, BRI, BNI, Mandiri, and other Indonesian banks
• Enabling you to place bets on sports events (BRI Liga 1, EPL, La Liga, Champions League, etc.) and play casino games
• Issuing bonuses, promotions, and loyalty rewards based on your betting activity
• Providing customer support via live chat, email, and WhatsApp in Indonesian and English

2.2 Legal Compliance and Security

• Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations
• Preventing fraud, collusion, bonus abuse, underage gambling, and other prohibited activities
• Detecting and investigating suspicious betting patterns, account hacking, and identity theft
• Maintaining transaction records as required by Indonesian law and international gaming regulations
• Enforcing our Terms and Conditions and protecting the integrity of the isobet platform

2.3 Marketing and Communications

• Sending promotional emails about new games, bonus offers, and special tournaments (you may opt out at any time)
• Displaying personalized recommendations for sports betting markets and casino games based on your preferences
• Notifying you of important account updates, security alerts, and policy changes
• Conducting surveys and requesting feedback to improve the isobet user experience

2.4 Platform Improvement and Analytics

• Analyzing user behavior to optimize website performance, game selection, and payment processing
• Testing new features, conducting A/B tests, and improving mobile app functionality
• Generating aggregate statistics and reports about betting trends, popular games, and user demographics (all analytics data is anonymized and does not identify individual users)

3. How We Protect Your Information

isobet employs industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction:

3.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your device and isobet servers is encrypted using 256-bit SSL (Secure Socket Layer) technology, the same encryption standard used by banks and financial institutions.
• Secure Data Storage: Personal information and financial data are stored on secure servers located in certified data centers with physical security controls, fire suppression systems, and 24/7 monitoring.
• Two-Factor Authentication (2FA): Optional 2FA adds an extra layer of security by requiring a verification code from your mobile device when logging in from a new device or location.
• Password Protection: Account passwords are hashed using advanced cryptographic algorithms and are never stored in plain text. We cannot view or retrieve your password.
• Payment Security: We do not store credit card information on our servers. All payment processing is handled through certified, PCI-DSS compliant payment gateways.

3.2 Organizational Security Measures

• Access to personal data is restricted to authorized employees, contractors, and service providers who need the information to perform their job functions and are bound by confidentiality agreements.
• All isobet staff undergo regular security training and background checks.
• We conduct periodic security audits, vulnerability assessments, and penetration testing to identify and address potential weaknesses.
• Incident response procedures are in place to respond quickly to any data breach or security incident. In the event of a breach affecting Indonesian players, we will notify affected users within 72 hours as required by law.

4. Data Sharing and Disclosure

isobet does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data in the following limited circumstances:

4.1 Service Providers and Business Partners

We share your information with trusted third-party service providers who assist us in operating the isobet platform, including:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI) and payment gateway providers process your deposits and withdrawals. These entities receive only the financial information necessary to complete transactions.
• KYC Verification Providers: Third-party identity verification services help us confirm your age, identity, and address as part of our regulatory compliance obligations.
• Game Providers: Casino game studios and live dealer providers may collect gameplay data to operate their games on our platform. These providers are contractually obligated to protect your data and use it only for gaming purposes.
• Cloud Hosting Providers: Data storage and server infrastructure providers host our platform and databases in secure, geographically distributed data centers.
• Customer Support Tools: Live chat software, email management systems, and CRM platforms help us deliver efficient customer service to Indonesian players.

All third-party service providers are carefully vetted, bound by data protection agreements, and required to comply with applicable privacy laws. They are prohibited from using your personal information for any purpose other than providing services to isobet.

4.2 Legal and Regulatory Compliance

We may disclose your personal information to law enforcement agencies, regulatory authorities, courts, or government bodies when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory investigations
• Cooperate with anti-money laundering (AML) and counter-terrorism financing (CTF) authorities
• Protect the rights, property, or safety of isobet, our users, or the public
• Prevent or investigate fraud, security breaches, or other illegal activities
• Enforce our Terms and Conditions and address violations of platform rules

4.3 Business Transfers

In the event that isobet is involved in a merger, acquisition, sale of assets, bankruptcy, or other business restructuring, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email or prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

5. Data Retention

isobet retains your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal data associated with active accounts is retained indefinitely while your account remains open and in good standing.
• Closed Accounts: After voluntary account closure, we retain your data for a minimum of 5 years to comply with Indonesian anti-money laundering regulations, tax requirements, and to resolve any outstanding disputes or claims.
• Transaction Records: Deposit, withdrawal, and betting history records are retained for at least 7 years as required by financial record-keeping laws.
• KYC Documents: Copies of government-issued IDs, utility bills, and verification documents are retained for 5 years after account closure to satisfy regulatory requirements.
• Marketing Data: If you opt out of marketing communications, we will retain your email address on a suppression list to ensure we do not contact you again, but all other marketing data will be deleted.

After the applicable retention period expires, personal data is securely deleted or anonymized so that it can no longer be associated with you as an individual.

6. Your Privacy Rights

As an isobet user in Indonesia, you have the following rights regarding your personal data:

6.1 Right to Access

You may request a copy of all personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.

6.2 Right to Correction

If any of your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most information directly through your account settings or by contacting customer support.

6.3 Right to Deletion

You may request deletion of your personal data, subject to certain legal exceptions. We must retain certain information to comply with regulatory requirements (AML, KYC, financial records) even after account closure.

6.4 Right to Restrict Processing

You may request that we limit how we use your data in certain circumstances, such as while we investigate a dispute about data accuracy or the legality of processing.

6.5 Right to Data Portability

You have the right to receive your personal data in a portable format and to transfer it to another service provider if technically feasible.

6.6 Right to Withdraw Consent

Where we process your data based on your consent (e.g., marketing communications), you may withdraw that consent at any time by unsubscribing from emails, disabling cookies, or contacting support.

6.7 How to Exercise Your Rights

To exercise any of these rights, please contact our Data Protection Officer via email at [email protected] (displayed as plain text) or through our live chat support. We will respond to all requests within 30 days and may require identity verification before processing your request.

7. Cookies and Tracking Technologies

isobet uses cookies (small text files stored on your device) and similar tracking technologies to enhance your user experience, analyze platform performance, and deliver personalized content. Types of cookies we use include:

Cookie Type	Purpose	Duration
Essential Cookies	Required for login, account security, and platform functionality. Cannot be disabled.	Session or 1 year
Performance Cookies	Track how users navigate the site, identify errors, and improve site speed.	1-2 years
Functional Cookies	Remember your preferences (language, timezone, favorite games).	1-2 years
Targeting Cookies	Track your activity to deliver personalized promotions and advertisements.	1-2 years

You can control cookie settings through your browser preferences. Disabling cookies may limit your ability to use certain features of the isobet platform. Most browsers allow you to refuse cookies, delete existing cookies, and set preferences for specific websites.

8. International Data Transfers

While isobet primarily serves Indonesian players, your personal data may be transferred to and processed in countries outside Indonesia where our servers, service providers, or business partners are located. These countries may have data protection laws that differ from Indonesian law. When we transfer your data internationally, we implement appropriate safeguards such as standard contractual clauses, adequacy decisions, or certification schemes to ensure your data receives an equivalent level of protection. By using isobet, you consent to the international transfer of your personal information as described in this Privacy Policy.

9. Children's Privacy

isobet is strictly an adult-only platform. We do not knowingly collect personal information from individuals under the age of 21. Our registration process includes age verification checks, and we require government-issued ID during KYC verification to confirm that all users meet the 21+ requirement. If we discover that we have inadvertently collected data from a minor, we will immediately delete that information and permanently close the associated account. Parents or guardians who believe their child has provided personal information to isobet should contact us immediately at [email protected].

10. Changes to This Privacy Policy

isobet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated via email to your registered address and through prominent notice on our website. The "Last Updated" date at the top of this document indicates the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of the isobet platform after changes are posted constitutes acceptance of the revised Privacy Policy.

11. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

• Email: [email protected] (displayed as plain text, not clickable)
• Live Chat: Available 24/7 on the isobet platform after logging in
• WhatsApp: Indonesian-speaking support available 24/7 (contact details provided after account verification)
• Mailing Address: isobet Data Protection Officer, [Address details available upon request]

We aim to respond to all privacy inquiries within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Indonesian data protection authority or relevant regulatory body in your jurisdiction.